Healthcare Professionals

If you have patients at risk of developing type 2 diabetes, our Healthier You: NHS Diabetes Prevention Programme offers dedicated, evidence-based support proven to reduce their risk of type 2 diabetes and related conditions, while improving overall health outcomes.

Below is information on how you can refer a patient to this nine-month programme, delivered by us, Living Well Taking Control. 

How to refer

Referring a patient is quick and straightforward. We accept referrals from GPs, practice nurses, diabetes specialists, midwives, and other healthcare professionals. You can refer a patient by:

  1. Ensuring they meet the eligibility criteria listed below.
  2. Completing the referral form that is pre-loaded onto General Practice clinical systems.
  3. Sending the referral via the clinical system.

Once a referral is received, our team will contact the patient directly to arrange an individual assessment and enrol them onto the most suitable support pathway.

Referral criteria and pathways

Our services are tailored to local needs and delivered across 13 regions in partnership with Integrated Care Systems (ICSs), Primary Care Networks (PCNs), and local authorities.

Eligible patients typically include those who:

  • Are aged 18 or over
  • Are at risk of developing type 2 diabetes (HbA1c between 42-47mmol/mol (6.0-6.4%) or Fasting Plasma Glucose between 5.5-6.9mmols/l within the last 12 months)
  • Have a history of gestational diabetes (see below)
  • Do not have an active eating disorder 

Select your area for local referral contacts, service details, and availability. 

Resources for GPs

We’re here to support your practice with everything you need to make informed referrals and guide your patients through prevention.

Each region has a dedicated team offering tailored support, including culturally appropriate resources, translated materials, and in-person or digital options.

Gestational diabetes referrals

Women with a history of gestational diabetes mellitus are at significantly increased risk of developing type 2 diabetes. We offer targeted prevention support, including educational resources and tailored lifestyle coaching, to support women in reducing their risk of repeated gestational diabetes and developing type 2 diabetes in the future. 

Criteria for referral:

  • Aged 18+
  • History of gestational diabetes and normoglycaemia (HbA1c < 42 mmol/mol (< 6.0%) or FPG < 5.5mmol/l)
  • No current diagnosis of type 2 diabetes

We offer 15 sessions up to 45 minutes long, delivered over a nine-month duration. Sessions are delivered remotely via Microsoft Teams, allowing a convenient, flexible option that works around participants’ existing priorities. 

FAQs

How soon will patients be contacted?

LWTC will make first contact with your patient within 5 working days of receiving the referral. Patients may be contacted via text message, email, or telephone. Where possible, we will leave a voicemail that includes a direct contact number for their dedicated coach, supporting smooth and timely communication. 

Please note that our team works remotely while delivering behaviour change intervention sessions, so a patient’s designated coach may not always be available to answer calls immediately. 

If we are unable to successfully contact a patient after a minimum of three attempts over a 28-day period, LWTC will send a written letter to the patient’s home address requesting that they get in touch. Failure to respond may result in discharge from the programme. 

To support effective communication, please ensure that all patient contact details are accurate at the point of referral, and inform patients that LWTC may contact them using multiple methods. 

Can patients self register?

Healthier You: NHS Diabetes Prevention Programme 

Yes, patients can self-register for the programme.  

Please note that only individuals aged 79 and under are eligible to self-register. Any patient aged 80 or over must be clinically reviewed and referred by their GP practice.  

Only patients who meet the programme eligibility criteria will be accepted following self-registration. 

To self-register, patients must provide the following information to LWTC: 

  • Personal details (name, date of birth, age, and contact details) 
  • NHS number 
  • Most recent blood test result 
  • Date the blood test was taken 

Patients can self-register by: 

  • Calling LWTC on 0300 302 0652 quoting ‘Diabetes Prevention’ 

Patients with a history of gestational diabetes (GDM) can self-register for the NDPP without providing a blood test. LWTC has a dedicated self-registration form for individuals with a history of GDM, available here: www.lwtcsupport.co.uk/gdm-form  

Healthier You: NHS Behavioural Support for Obesity Prescribing Programme 

No, patients cannot self-register for this programme. 

This programme forms part of the Wrap Around Care offer for individuals prescribed Tirzepatide for weight management as part of the NHS rollout. Alongside the behavioural support provided by LWTC, clinical prescribers are required to deliver Wrap Around Care to ensure prescribing is safe, effective, and appropriately monitored. 

Patients are referred directly by their clinical prescriber using approved clinical systems. 

Healthier You: NHS Long Term Conditions Prevention Programme 

Yes, patients can self-register for the programme. 

Please note that this NHS pilot is currently only available to patients registered with participating GP practices, and there are limited registration windows each year. 

Only patients who meet the programme eligibility criteria will be accepted following self-registration. 

To self-register, patients must provide the following information to LWTC: 

  • Personal details (name, date of birth, age, and contact details) 
  • Confirmation of a diagnosis of hypertension 
  • Confirmation that they do not have non-diabetic hyperglycaemia, type 2 diabetes, or a history of gestational diabetes (GDM) 

Patients can self-register by: 

  • Calling LWTC on 0300 302 0652, quoting ‘Long Term Conditions’ 

 

LWTC Weight Management Programme: 

Yes, patients can self-register for the programme. 

Only patients who meet the programme eligibility criteria will be accepted following self-registration. 

To self-register, patients must provide the following information to LWTC: 

  • Personal details (name, date of birth, age, and contact details) 
  • A valid weight measurement taken within the past 30 days 
  • A valid height measurement 
  • Their ethnicity 

Patients can self-register by: 

  • Calling LWTC on 0300 302 0652, quoting ‘Weight Management’ 
What happens if a patient declines?

Healthier You: NHS Diabetes Prevention Programme 

After speaking directly to LWTC, a patient may choose to decline the service. 

Where appropriate, patients will be signposted to alternative services that may better meet their ongoing health and wellbeing needs. 

LWTC will send an automatic notification to the patients registered General Practice, advising them of the patient’s decision and providing the relevant SNOMED code for recording in the patient’s medical record.  

If you wish to confirm or update the email address LWTC holds for your General Practice, please contact us at info@lwtcsupport.co.uk 

Healthier You: NHS Behavioural Support for Obesity Prescribing Programme 

After speaking directly to LWTC, a patient may choose to decline the service. 

Where appropriate, patients will be signposted to alternative services that may better meet their ongoing health and wellbeing needs. 

As behavioural support is a key component of the Tirzepatide prescribing pathway, patients will be informed that their prescriber will be notified of this decision. The prescriber is expected to review the patient’s case to determine the appropriateness of ongoing prescribing and to ensure safe, continued clinical support. 

LWTC will send an automatic notification to the patients registered General Practice, advising them of the patient’s decision and providing the relevant SNOMED code for recording in the patient’s medical record.  

If you wish to confirm or update the email address LWTC holds for your General Practice, please contact us at info@lwtcsupport.co.uk 

Healthier You: NHS Long Term Conditions Prevention Programme 

After speaking directly to LWTC, a patient may choose to decline the service. 

Where appropriate, patients will be signposted to alternative services that may better meet their ongoing health and wellbeing needs. 

LWTC will send an automatic notification to the patients registered General Practice, advising them of the patient’s decision and providing the relevant SNOMED code for recording in the patient’s medical record.  

If you wish to confirm or update the email address LWTC holds for your General Practice, please contact us at info@lwtcsupport.co.uk 

LWTC Weight Management Programme: 

After speaking directly to LWTC, a patient may choose to decline the service. 

Where appropriate, patients will be signposted to alternative services that may better meet their ongoing health and wellbeing needs. 

At present, LWTC does not have an automated feedback mechanism in place to update General Practices on patient outcomes; however, this is being explored as a potential future development. If you require further information regarding a patient’s progress through the programme, please contact us at info@lwtcsupport.co.uk, quoting ‘Weight Management’. 

How do I refer patients with language barriers or complex needs?

Healthier You: NHS Diabetes Prevention Programme 

Patients with language barriers or complex needs should still be referred to the NHS Diabetes Prevention Programme where appropriate. 

The referral form embedded within your clinical system includes dedicated fields to: 

  • Record a patient’s first language 
  • Indicate whether the patient is on the Learning Disabilities Register or Serious Mental Illness Register 
  • Identify any hearing or vision impairments 

If there is additional information you believe would be helpful for LWTC to understand the patient’s needs, please include this within the referral to support appropriate planning and engagement. 

LWTC is committed to providing reasonable adjustments for individuals, while ensuring the programme remains aligned with the NHS England service specification.  

Prior to onboarding onto the programme, LWTC will hold an initial assessment phone call with the patient to discuss their needs and identify which available options are best suited to them. 

Healthier You: NHS Behavioural Support for Obesity Prescribing Programme 

Patients with language barriers or complex needs should still be referred to the Behavioural Support for Obesity Prescribing Programme where appropriate. 

The referral form embedded within your clinical system includes dedicated fields to: 

  • Record a patient’s first language 
  • Indicate whether the patient is on the Learning Disabilities Register or Serious Mental Illness Register 
  • Identify any hearing or vision impairments 

If there is additional information you believe would be helpful for LWTC to understand the patient’s needs, please include this within the referral to support appropriate planning and engagement. 

LWTC is committed to providing reasonable adjustments for individuals, while ensuring the programme remains aligned with the NHS England service specification.  

Prior to onboarding onto the programme, LWTC will hold an initial assessment phone call with the patient to discuss their needs and identify which available options are best suited to them. 

Healthier You: NHS Long Term Conditions Prevention Programme 

Patients with language barriers or complex needs should still be invited to self-register to the Long-Term Conditions Prevention Programme where appropriate. 

LWTC is committed to providing reasonable adjustments for individuals, while ensuring the programme remains aligned with the NHS England service specification.  

Prior to onboarding onto the programme, LWTC will hold an initial assessment phone call with the patient to discuss their needs and identify which available options are best suited to them. 

LWTC Weight Management Programme 

Patients with language barriers or complex needs should still be invited to self-register to the LWTC Weight Management Programme where appropriate. 

Prior to onboarding onto the programme, LWTC will hold an initial assessment phone call with the patient to discuss their needs and identify which available options are best suited to them. 

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